Shipping & Returns
Where does Alder New York ship?
We currently ship to anywhere in the United States and Canada.
How long will my order take to ship?
All orders ship via Standard Shipping which takes 3-7 business days.
How much does shipping cost?
Standard Shipping costs a flat rate of $10 USD or $15 CAD. If your order is over $49.99 it qualifies for free shipping.
When does my order qualify for free shipping?
Your order qualifies for Free Standard Shipping if it's over $49.99 or if it is for a subscription item.
When will my order ship?
Once we receive your order (which happens as soon as you click submit), processing takes 1 to 2 business days (and orders placed after 8 am ET are processed the next business day). You’ll get an email with a tracking number as soon as your package ships.
How can I edit my shipping address?
Our warehouse packs orders very quickly, so if you realize you put in the wrong address please email us at firstname.lastname@example.org as soon as possible with the correct address. If your order is still processing, we can change the shipping details for you. Unfortunately, once your order ships out, we cannot change the address.
Can I track my order?
Yes, absolutely. As soon as your order ships out, you will be emailed a tracking number, and you can always login to your aldernewyork.com account to check your order status.
I'm having problems with the tracking; what should I do?
We're sorry about that! If your tracking number isn’t working at all, please reach out to us as soon as you can at email@example.com, and we will make sure to resolve the problem.
Once your order is in transit, the shipping provider will best be able to resolve delivery issues, so we recommend that you reach out to them directly.
My package is lost, damaged, or stolen. What should I do?
We're so sorry to hear that! Please reach out to us at firstname.lastname@example.org.
Returns & Exchanges
What’s your return policy?
If, within 30 days of the ship date you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value (your shipping charges are not refundable).
In order to cover restocking and shipping costs, we will deduct $6 USD or $8 CAD from your return refund. We can only issue a refund to the payment method used for your original purchase.
Email us at email@example.com and we'll help you place the return.
How do I place a return or exchange?
We're sorry you didn't love your Alder New York Product. We do not do exchanges, but please feel free to return your item, and then place a new order if there is something else you’d like. To return an item, please reach out to firstname.lastname@example.org with your order number and the products you'd like to return, and we’ll email you a return label that you can use to send back your item/s.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please email us at email@example.com and we'll get your correct item out to you right away.