Where does Alder New York ship?

 

We currently ship to anywhere in the United States. Unfortunately we do not ship internationally at this time.

How long will my order take to ship?

All orders ship via Standard Shipping which takes 3-7 business days.

How much does shipping cost?

Standard Shipping costs a flat rate of $15 USD. If your order is over $60 it qualifies for free shipping.

When does my order qualify for free shipping?

 

Your order qualifies for Free Standard Shipping if it's over $60 or if it is for a subscription item.

When will my order ship?

Once we receive your order (which happens as soon as you click submit), processing takes 1 to 2 business days (and orders placed after 8 am ET are processed the next business day). You’ll get an email with a tracking number as soon as your package ships.

How can I edit my shipping address?

Our warehouse packs orders very quickly, so if you realize you put in the wrong address please email us at customerservice@aldernewyork.com as soon as possible with the correct address. If your order is still processing, we can change the shipping details for you. Unfortunately, once your order ships out, we cannot change the address.

Can I track my order?

 

Yes, absolutely. As soon as your order ships out, you will be emailed a tracking number, and you can always login to your aldernewyork.com account to check your order status.

I'm having problems with the tracking; what should I do?

 

We're sorry about that! If your tracking number isn’t working at all, please reach out to us as soon as you can at customerservice@aldernewyork.com, and we will make sure to resolve the problem.

Once your order is in transit, the shipping provider will best be able to resolve delivery issues, so we recommend that you reach out to them directly.

My package is lost, damaged, or stolen. What should I do?

We're so sorry to hear that! Please reach out to us at customerservice@aldernewyork.com. 

Returns & Exchanges

What’s your return policy?

All items are final sale and can not be returned or exchanged.

How do I place a return or exchange?

All items are final sale and can not be returned or exchanged.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please email us at customerservice@aldernewyork.com and we'll get your correct item out to you right away.