We currently ship to anywhere in the United States and Canada.
All orders ship via Standard Shipping which takes 3-7 business days.
Standard Shipping costs a flat rate of $10 USD or $15 CAD. If your order is over $49.99 it qualifies for free shipping.
Your order qualifies for Free Standard Shipping if it's over $49.99.
Once we receive your order (which happens as soon as you click submit), processing takes 1 to 2 business days (and orders placed after 8 am ET are processed the next business day). You’ll get an email with a tracking number as soon as your package ships.
Our warehouse packs orders very quickly, so if you realize you put in the wrong address please email us at email@example.com as soon as possible with the correct address. If your order is still processing, we can change the shipping details for you. Unfortunately, once your order ships out, we cannot change the address.
We're sorry about that! If your tracking number isn’t working at all, please reach out to us as soon as you can at firstname.lastname@example.org, and we will make sure to resolve the problem.
Once your order is in transit, the shipping provider will best be able to resolve delivery issues, so we recommend that you reach out to them directly.
We're so sorry to hear that! Please reach out to us at email@example.com
Returns & Exchanges
If, within 30 days of the ship date you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value (your shipping charges are not refundable).
In order to cover restocking and shipping costs, we will deduct $6 USD or $8 CAD from your return refund. We can only issue a refund to the payment method used for your original purchase.
Email us at firstname.lastname@example.org and we'll help you place the return.
We're sorry you didn't love your Alder New York Product. We do not do exchanges, but please feel free to return your item, and then place a new order if there is something else you’d like. To return an item, please reach out to email@example.com with your order number and the products you'd like to return, and we’ll email you a return label that you can use to send back your item(s).
If you received a product different from the one that you ordered, sorry about that! Please email us at firstname.lastname@example.org and we'll get your correct item out to you right away.
Your credit card will be charged as soon as your order is accepted and processed.
We accepts payment through Shopify and Stripe to ensure secure transactions for our customers. We accepts major credit cards, Mastercard, Visa, Discover, and American Express.
We also accept payments through Apple Pay, Google Pay, Paypal, and Amazon Pay.
Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
Is your card expired?
Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.
If none of these apply, please contact us at email@example.com and we can help resolve the issue.
Please email us at firstname.lastname@example.org as soon as possible if you would like to cancel or change your order. Our warehouse processes orders quickly, but we’ll do our best to process your request.
You can view your order status on your account page, which will be updated as soon as you are charged for your shipment and again once your order ships.
You cannot use more than one promo code per order.
In order to use a promo code when paying with Apple Pay, click the "Add to Cart" button on the product page. Once in your cart, click the "Checkout" button.
On the checkout page, select the option to "Show Order Summary" at the top of the page. Now you will see the option to add your promo code. Once you've added it, you can now select the Apple Pay icon to finish your transaction.
Sometimes we offer free products when a certain product is ordered as part of a promotion. When redeeming a promotion like this make sure to add the required product as well as the free product to your cart. Then enter in the promo code. The price of the free product will be deducted from your cart total.
We’ve got a lot of details on each individual product page. If you have any other questions or thoughts, shoot us an email at email@example.com. We'd love to hear from you.
Never. The ingredients in our products are always natural, naturally derived, or a proven safe man-made ingredient.
You won’t ever find ingredients like propylene, parabens, polysorbates, formaldehyde, silicones, phthalates, synthetic dyes or fragrances, mineral oil, retinyl palmitate, oxybenzone, coal tar, PEGs, SLS, SLES, EDTA, BHA, BHT, hydroquinone, triclosan, or triclocarban in our products.
Unfortunately, we do not offer product samples at this time.
That is always our goal. We manufacture locally, source our ingredients and packaging in the US whenever possible, don't test on animals, and we only carry products packed in recyclable BPA-free plastic.
If you are experiencing skin flaking, pimples or redness these are often signs of your skin adjusting to the new products. Most customers see their skin clear up and see amazing results after using for about 30 days.
If you are experiencing hives, inflammation, and/or swelling it is likely that you are having an allergic reaction and should discontinue using the product(s). We recommend doing a patch test on the inside of your wrist before using a new product.
Accounts & Subscriptions
Log into your account by going to the account icon in the navigation using the email and password you created when you first signed up for a subscription. Once you login, click on “Manage Subscriptions.” From here you can edit the subscription frequency, cancel your subscription, and/or add new products to your subscription.
If you forgot your password, please send an email to firstname.lastname@example.org. We will email you a link to reset your password.