Help & FAQ

Have a question that you don’t see answered below?

Shoot us an email at info@aldernewyork.com or fill out our contact form if you have any questions or feedback on orders, products, our website, or anything else!

FAQ

How can I find out more information about a product?

We’ve got a lot of details on each individual product page. If you have any other questions or thoughts, shoot us an email at customerservice@aldernewyork.com. We'd love to hear from you.

If I use Texture Powder, do I need to wash my hair the same day, or can I leave it for a day or two?

You can totally leave it in for a day or two; that’s the great thing about Texture Powder. It actually cleans your hair and adds body, so feel free to leave it in until it you want to wash your hair again, whenever that may be.

Does Texture Powder blend in well with dark colored hair?

Yes, Texture Powder works great for any colored hair. Just make sure to use your fingertips to apply the powder, rather than pouring the powder directly onto your roots, and you will find it absorbs right away. We have many dark haired customers who love it.

Is Texture Powder good for afros, curly hair, long hair, short hair, etc.?

Yes, Alder New York Texture Powder works with all hair types. Just be sure to apply to the roots and then work through to the ends.

Is your skincare ok for sensitive skin?

If you have an allergy to any specific ingredient, you should check our ingredients label (also on every product page) to double check that we don’t use it. But since most skin issues are caused by products with harmful ingredients that we would never sell, you’ll likely find you have no problems!

Do Alder New York products contain parabens/ SLS/ DEA etc?

Never. The ingredients in the products we carry are always natural, naturally derived, or a proven safe man-made ingredient.

You won’t ever find ingredients like mineral oil, petrolatum, triclosan, SLS & SLES, polyethylene glycol (PEGS), parabens, methylchloroisothiazolinone, animal by-products (except for beeswax and lanolin, where the ingredient is obtained without harm to the animal), DEA,TEA,MEA,ETA, EDTA, benzophenone, or oxybenzone in the products we carry.

I would love samples! Can I have some?

Unfortunately, we do not offer product samples at this time.

Do you test on animals?

Nope, never.

Are your products sustainable?

That is always our goal. We make sure we stock products from companies that manufacture locally, source their ingredients and packaging in the US whenever possible, and don't test on animals. We only carry products packed in recyclable BPA-free plastic, glass, and aluminum, and we ship your order to you using recyclable paper packaging.