We currently ship to anywhere in the Unites States. Unfortunately we do not ship internationally at this time.
We ship using the United States Postal Service. Depending on the size of your order, at checkout you can choose between Standard Shipping (2-5 business days), Priority Shipping (1-3 business days), or Free Standard Shipping if your order is more than $50.
Your order qualifies for Free Standard Shipping if it's over $50.
Once we receive your order (which happens as soon as you click submit), processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). You’ll get an email with a tracking number as soon as your package ships, and you can follow USPS on their route to deliver it to you.
Yes, absolutely. As soon as your order ships out, you will be emailed a USPS tracking number, and you can always login to your aldernewyork.com account to review your order's tracking number.
We're sorry about that! If your tracking number isn’t updating or working at all, please reach out to us as soon as you can at firstname.lastname@example.org, and we will make sure to resolve the problem.
Our warehouse packs orders very quickly, so if you realize you put in the wrong address please email us at email@example.com as soon as possible with the correct address. If your order is still processing, we can change the shipping details for you. Unfortunately, once your order ships out, we cannot change the address.
Returns & Exchanges
If, within 30 days of the ship date you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value (your original shipping charges are not refundable). Email us at firstname.lastname@example.org and we'll help you place the return.
Please note that we cannot accept returns on items damaged through normal wear and tear.
We're sorry you didn't love your Alder New York Product. We do not do exchanges, but please feel free to return your item, and then place a new order if there is something else you’d like. To return an item, please reach out to email@example.com with your order number and the products you'd like to return, and we’ll email you a USPS return label that you can use to send back your item.
If you received a product different from the one that you ordered, sorry about that! Please email us at firstname.lastname@example.org and we'll get your correct item out to you right away.
Your credit card will be charged as soon as your order is accepted and processed.
Alder New York accepts payment through Shopify to insure secure transactions for our customers. Shopify accepts major credits cards, Mastercard, Visa, Discover, and American Express.
We also accept payments through Apple Pay, Google Pay, Paypal, and Amazon Pay.
Here are a few things to check if your payment didn’t go through:
Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
Is your card expired?
Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.
If none of these apply, please contact us at email@example.com and we can help resolve the issue.
Please email us at firstname.lastname@example.org as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
You can view your order status on your account page, which will be updated as soon as you are charged for your shipment and again once your order ships.
In order to use a promo code when paying with Apple Pay, click the "Add to Cart" button on the product page (we know you want to, but do not select Apple Pay on the product page). Once in your cart, click the "Checkout" button.
On the checkout page, select the option to "Show Order Summary." Now you will see the option to add your promo code. Once you've added it, you can now select the Apple Pay icon to finish your transaction.
Sometimes we offer free products when a certain product is ordered as part of a promotion. When redeeming a promotion like this make sure to add the required product as well as the free product to your cart. Then enter in the promo code. The price of the free product will be deducted from your cart total.
We’ve got a lot of details on each individual product page. If you have any other questions or thoughts, shoot us an email at email@example.com. We'd love to hear from you.
Never. The ingredients in our products are always natural, naturally derived, or a proven safe man-made ingredient.
You won’t ever find ingredients like SLS and SLES, parabens, PEGs, formaldehyde and formaldehyde releasing agents, silicone, phthalates and synthetic fragrances, mineral oil, retinyl palmitate, oxybenzone, coal tar, EDTA, BHA and BHT, hydroquinone, triclosan, or triclocarban in our products.
Unfortunately, we do not offer product samples at this time.
That is always our goal. We manufacture locally, source our ingredients and packaging in the US whenever possible, and don't test on animals. We only carry products packed in recyclable BPA-free plastic, and we ship your order to you using recyclable paper packaging.
Log into your account by going to the “Account” section in the navigation using the email and password you created when you first signed up for a subscription. Once you login, click on “Manage Subscriptions” at the top of your account page. From here you can edit the subscription frequency, cancel your subscription, and/or add new products to your subscription.